Support

Currently home delivery across all trampolines is $69.

Home delivery for a trampoline costs Jumpflex an average of $250 due to the large size and weight of the boxes. We currently subsidise this cost to give you $69 shipping.

**Home Delivery Excludes: Chatham Island and P.O. Boxes

$10 per Jumpflex® accessory

**Christmas cutoff dates**

These dates are a guide only, we work with our delivery partners to deliver as many trampolines before Xmas as possible, but the earlier you can order the better!

North Island:

Metro - 17th December

Rural - 12th December

South Island

Metro - 11th December

Normal Delivery dates

Depending on your location, delivery can take anywhere from (approximately) 2-6 working days for North Island deliveries, while South Island deliveries can take between 4-10 business days. Our warehouse is located in Hamilton. Please allow an extra 4 business days for remote locations.

Please note: As our product is large and bulky they can take a bit longer to get around than say a courier bag. Please ensure you have given enough leeway for delivery timeframe expectations.

Delivery exclusions
Chatham Islands and P.O. Boxes

Yes you can, pickup can be made from our Hamilton showroom and warehouse.

Our address is 760 Arthur Porter Drive, Hamilton . We are open for pick-ups 9-4pm, Monday to Friday. We are not open on the weekend or public holidays.

Credit Card Payment

Secure online payment by Shopify Pay. This is a quick way to get your order processed and finalised quickly.

Visa, Mastercard, American Express, Apple Pay and Google Pay

POLi Internet Banking

POLi allows consumers to make an online payment for goods and services or pay a bill online using the security and convenience of Internet Banking.

PayPal

If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted.

Afterpay

No fees, no gotchas, no surprises Afterpay make it easier for you to get the things you love. Learn more

Gem Finance

Gem have made their processes easy, with buy now, pay later solutions tailored to your needs. Whatsmore, enjoy up to 12 months interest free! (minimum purchase $250, terms and conditions, as well as establishment fees, may apply) Learn more

 

Absolutely, we accept Afterpay, who you can learn more about here.

We also have a partnership with Gem Finance, who provide a range of different payment options as well. Learn more about Gem.

You can access both options easily at checkout.

Not to worry. Sometimes different parts of your order will get delivered at different times due to different products coming from different warehouses and how our shipping partners manage larger size deliveries. If in doubt check your tracking link for info about the different items in your order or get in contact .

About our Standard Warranty

The Jumpflex® Trampoline Standard Warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process.

The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Jumpflex Hero Series

Warranty Break down

• 10 Year Frame Warranty
• 5 Year Jump Mat and Spring Warranty
• 1 Year Spring Pad and Safety Net Warranty
• 1 Year Accessories Warranty

Jumpflex Flex Series (as at Oct 1st 2023)

Warranty Break down

• 5 Year Frame Warranty
• 1 Year Jump Mat and Spring Warranty
• 1 Year Spring Pad and Safety Net Warranty
• 1 Year Accessories Warranty

Details

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust larger no larger 2cm are not covered.

Small holes no larger than 2cm in the Jump Mat are not covered under warranty. Jump Mat warranty does not cover damage due to misuse and/or any wear and tear All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

The Net Pole warranty does not cover any faults caused by weather damage, misuse, incorrect assembly or normal wear and tear.

Warranty Exclusions

• Damage caused by earth or ground-fill movement or Acts of God.
• Damage caused by misuse or improper maintenance of Trampoline.
• Damage caused by improper installation of the Trampoline.
• Damage caused by installation on an unsuitable surface.
• Damage caused by third-party carriers or installers.
• Damage caused by accident or negligence.
• Damage caused by strong winds or storms.
• Damage caused as a result of wear or tear.
• Surface rust or PVC water stains.
• Holes smaller than 2cm within the Jump Mat.
• Fading and weathering of the pads, net and jump mat will occur naturally over time and are not considered defects.
• Damage caused by accessories not approved by Jumpflex.

The Warranties do not apply to products used in commercial installations, including but not limited to hotels, motels, cafes, gyms, sports clubs where larger density applications are apparent.

A separate commercial use warranty may be provided at the discretion of Jumpflex Limited and will require an express agreement in writing from Jumpflex before it applies.

We are the only trampoline company who currently offer a Lifetime Warranty on the complete trampoline! Now you really can ‘play for life’ on your Jumpflex trampoline.

For a limited time, our HERO trampolines have the option to upgrade to a lifetime warranty on the frame, jumping mat, springs, spring pad and safety net for $59 when purchasing your HERO trampoline (valued at $300).

The Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process.

Available since May 2022. Read our full terms and conditions.

If you had purchased an Extended Warranty this means you're covered for 6 years of coverage on your Safety Netting and Spring Padding.

Standard Warranty

• 10 Year Frame Warranty
• 5 Year Jump Mat and Spring Warranty
• 3 Year Spring Pad and Safety Net Warranty
• 1 Year Accessory Warranty

Extended Warranty

• 10 Year Frame Warranty
• 5 Year Jump Mat and Spring Warranty
• 6 Year Spring Pad and Safety Net Warranty
• 1 Year Accessory Warranty

It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

It's easy! Just fill in our Contact Form with your order number and details of what has happened, and one of our customer support legends will get back to you asap.

Please see our easy-to-follow videos on our assembly guides page.

Check out our easy-to-follow downloadable guides for our Jumpflex trampolines and trampoline accessories.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.

Please see our easy-to-follow accessory assembly videos on our assembly guides page.

Please see our easy-to-follow accessory assembly videos on our assembly guides page.

Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble.

We also have a great setup video for you to watch. Also, see our Assembly page on our website for more info.

You can but we don't recommend it. It creates more impact and jarring on the trampoline frame and is not quite as forgiving as grass if someone happens to slip off the side of the trampoline (while outside the safety net of course!)

Yep, technically you can. It just involves some serious hole digging. Our trampolines are designed to sit on top of the ground so save yourself the hassle.

Depending on model, each box weighs between 34-38kgs. Best lifted by two people unless you're super buff.

While not essential, an anchor of some sort is a great idea if you live in area that gets super-windy. Trampolines make excellent wind sails! Luckily, we sell trampoline Anchor Kits.

We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. Our trampolines are so safe that they've even got the tick of approval from Consumer NZ.

All the design and engineering is done here in little old New Zealand. The trampolines are manufactured in China in our purpose built factory.

Yup, so long as it's no more than 5 degrees. Anything steeper than that and the bouncer will spend all their time jammed up against the safety net not having a lot of fun. If you've got some crazy sloped land, never fear, you can always block the downhill legs up on something secure, or dig the uphill legs into the ground.

For ultimate safety, one at a time. But we know in the real world kids find it way more fun to bounce with friends. Most of our trampolines are rated to 250kgs. Just take care and you'll be fine.

Our guess is as good as yours. Na, just kidding. All known back in stock dates can be found on the product pages of the website. If there's no date and you're super-keen, you can use the "notify me" button to sign up for an email notification when the thing comes back onto the shelves.

Why yes, yes it will. To a certain extent. It's not a full weather cover though; more of a...uh..sun shade.

Our SmartShade™ is designed for any age, so long as they don't want to bounce very high :-) Really, it's best for kids 6-10 years old, as unless they're genetic freaks they won't be tall enough to hit their heads on the shade will jumping.

Not intentionally. We design these things to work best with our trampolines. We don't recommend trying to make it work as you might just end up heartbroken.

Yep, we have a showroom in Hamilton. Feel free to pop in and say hi!

Good question! The weight limit is 66kg and recommended for kids aged 1 - 7.

We have a whole bunch of happy customers showing off their tramps on social on our Facebook or Instagram You can search using our hashtags #jumpflex #jumpflextrampolines #playforlife

That is a great question! We're the original kiwi trampoline brand that has been around over a decade! Check out this handy blog with 10 reasons why you should buy a Jumpflex® trampoline and join the family!

Absolutely! This is easiest with multiple people spread evenly around the trampoline, lifting it by the frame. Our 10 ft models can be dragged by one person.

It's up to you. We've seen kids having a lot of fun on trampolines in the snow. Check out this handy blog for more info.

We recommended using Wet & Forget original for treating mould. Or you can use warm soapy water and a soft bristle brush.

No. All the metal components of your trampoline are treated with a multi-stage galvanizing process to prevent rust. If you live by the sea, an occasional spray with a rust protectant will help combat the extra-corrosive environment.

It's easy! all you need is a bucket, sponge, soap, towel and a hose! Check out our simple blog which tells you How to clean your trampoline.

Our friendly Customer Support team are here for a chat from Monday - Friday from 7am - 4pm.

In the exceedingly rare event you should want to return one of our amazing products, all you need to do is fill in our contact form with your order details and reason for return, and one of our customer support gurus will be in touch asap.

Oh no! Fill in our contact form with your order details and one of the team will come back to you to see how we can help.

We don't allow cancellations as why would anyone not want one of our incredible products? Jokes aside, if you need to change your order in any shape or form, just fill in our contact form with your details and we'll get it sorted for you. Do it quick though as we pride ourselves on our lightening fast dispatch.

Drop us an email hello@jumpflex.co.nz, use our live chat service or call us 0800 586 735. Visit our contact page for all the options.

You can order replacement parts for your Jumpflex trampoline any time.

Our parts page is the best place to find all the parts you need for your trampoline model.

We have thousands of customers all around the world joining the Jumpflex family. You can read what Jumpflex owners have to say about their experience on the Jumpflex® reviews page .